INTRODUCTION

Thank you for visiting our Websites and Platforms and reviewing our Privacy Policy, as well as our personal information and privacy practices.

The World Federation of Hemophilia (hereinafter "the WFH" or "WFH") recognizes that privacy is everyone's business and takes the confidentiality and security of your personal information very seriously. For this reason, we have taken steps to ensure that any personal information we collect about you is protected by a range of rigorous procedures and security measures to ensure that your information is kept confidential and used only for the purposes detailed in this Policy, unless otherwise authorized by law.

WFH is committed to protecting the privacy of all individuals about whom it collects personal information. To this end, this policy aims to establish responsible and transparent practices for the management of personal information, and to meet the requirements of the rules established by the Act Respecting the Protection of Personal Information in the Private Sector ("ARPPIPS", CQLR c. P-39.1) as amended by Quebec's Act to modernize legislative provisions as regards the protection of personal information ("Law 25"), and the Personal Information Protection and Electronic Documents Act ("PIPEDA", S.C. 2000, c. 5) (hereinafter the "Acts"). WFH is also subject to the provisions of the European General Data Protection Regulation ("GDPR"). Where applicable, additional rights and obligations may apply under the UK General Data Protection Regulation ("UK GDPR") and other applicable privacy laws.

1. PURPOSE

2. SCOPE

3. DEFINITION OF "PERSONAL INFORMATION"

4. RESPONSIBILITIES OF WFH

5. HOW DO WE COLLECT YOUR CONSENT?

6. WHY WE COLLECT PERSONAL INFORMATION

7. WHAT PERSONAL INFORMATION DO WE COLLECT?

8. USE OF COOKIES

9. PRIVACY BY DEFAULT

10. RESPONSES TO JOB OFFERS

11. PROTECTION OF THE PRIVACY OF MINORS

12. DO WE DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES?

13. SHARING PERSONAL INFORMATION OUTSIDE QUÉBEC

14. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

15. RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

16. ACCESSING, CORRECTING, DE-INDEXING AND PORTABILITY OF YOUR PERSONAL INFORMATION

17. DECISIONS BASED EXCLUSIVELY ON AUTOMATED PROCESSING

18. WITHDRAWING YOUR CONSENT

19. CHANGES TO OUR PRIVACY POLICY

20. CONTACT DETAILS FOR THE PRIVACY OFFICER

APPENDIX A

1.	PURPOSE
1.1	This WFH Digital Platforms Privacy Policy (hereinafter "Policy" or "Privacy Policy") explains not only how we collect, use, disclose and store any information related to your personal data when you visit any Website (or "Websites") or mobile applications ("Applications" or "Platforms") operated by WFH, but also how you can access, update or take control of your personal information.
1.2	This Policy replaces and updates the WFH Website Privacy Policy (IT 003).

1. PURPOSE

1.1 This WFH Digital Platforms Privacy Policy (hereinafter "Policy" or "Privacy Policy") explains not only how we collect, use, disclose and store any information related to your personal data when you visit any Website (or "Websites") or mobile applications ("Applications" or "Platforms") operated by WFH, but also how you can access, update or take control of your personal information.

1.2 This Policy replaces and updates the WFH Website Privacy Policy (IT 003).

2.	SCOPE
2.1	This Policy generally applies to: any personal information of a factual or subjective nature about an identifiable individual collected through the Websites and/or Platforms on which this Policy is posted, or through any other interactions you may have with us; WFH staff members (regular employees, temporary employees and contractual resources) and senior management who handle personal information held by WFH; visitors to our Websites and/or Platforms, our volunteers and Board members, and any person or company acting for or on behalf of WFH.
2.2	External links. This Policy does not apply to links to third-party websites, plug-ins, services, social networks or applications, including those offered via hyperlinks displayed on our Websites and/or Platforms. If you follow a link to a third-party website or use a third-party plug-in, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for those policies. We do not control these third-party websites and encourage you to read the privacy policy of each site you visit before providing them with any personal information.

5.	HOW DO WE COLLECT YOUR CONSENT?
5.1	The WFH considers you to have validly consented to the collection, use or disclosure of your personal information if (i) you give your express written or oral consent; (ii) you voluntarily provide personal information for an obvious purpose; or (iii) if you do not object to the collection, use or disclosure of personal information by the WFH within a reasonable time after the WFH has given you clear notice, including through this Policy, of its intention to do so and the intended purposes. Consent may be withdrawn at any time as set out in Section 18 of this Policy.
5.2	In some cases, the WFH may collect personal information about an individual without their consent in accordance with the Acts or any other law or regulation that permits doing so.

11.	PROTECTION OF THE PRIVACY OF MINORS
11.1	WFH does not knowingly collect personal information from children under the age of 14 without the consent of the child's parent or legal guardian. If we learn that we have collected or received personal information from a child for whom parental confirmation was required, we will delete that information. If you believe that we may have received information from or about a child for whom we should have obtained parental consent, please contact us.

13.	SHARING PERSONAL INFORMATION OUTSIDE QUÉBEC
13.1	Your personal information is processed and stored in Québec. In order to carry out our mission, we may in some cases store, process and transfer your information around the world, including outside Québec or to jurisdictions outside your country of residence — if you are located in the Economic European Area or Switzerland, please review Appendix A "Additional terms" which apply to you in addition to the main terms of this Policy. Data may also be stored locally on the devices you use to access WFH Websites and/or Platforms.
13.2	In such cases, the transfer will only take place if we find that the information would be adequately protected, in particular considering the sensitivity of the information, the purpose for which it is used, the protection the information would be afforded, and the legal framework applicable in the state or province where the information would be transferred. Any transfer will also be subject to appropriate contractual agreements to ensure adequate protection.

17.	DECISIONS BASED EXCLUSIVELY ON AUTOMATED PROCESSING
17.1	In accordance with Section 12.1 of Quebec Law 25 and Article 22 of the GDPR, where WFH uses personal information to render a decision based exclusively on an automated processing of such information, WFH will, at the time of or before the decision, inform the person concerned of: the fact that the decision is based exclusively on automated processing; the personal information used to render the decision; the reasons and main factors leading to the decision; the right of the person concerned to have the personal information used to render the decision rectified, and to submit observations to a member of WFH staff who is in a position to review the decision.
17.2	As of the date of this Policy, WFH does not use systems that render decisions based exclusively on automated processing concerning individuals. This Section will be updated if such systems are introduced.

19.	CHANGES TO OUR PRIVACY POLICY
19.1	WFH will review and update its policies and procedures as required to keep current with rules and regulations, new technologies and standards. Our Privacy Policy may therefore change from time to time. We will post any Policy changes on our Websites and Platforms and, if the changes are significant, we will provide a more prominent notice. You are responsible for periodically visiting our Websites and/or Platforms and this Policy to check for any changes.
19.2	Please note that both the English and French versions of our Privacy Policy have equal legal value.

20.	CONTACT DETAILS FOR THE PRIVACY OFFICER
If you have any comments, questions or requests regarding this Policy or our privacy practices, or to report any abuse by third parties, please do not hesitate to contact Antonio José Almeida, WFH Senior Director, Operations and Privacy Officer by e-mail at [email protected] or at the following postal address:
c/o Privacy Officer, World Federation of Hemophilia 1184 rue Sainte-Catherine Ouest Suite 500 Montreal, Québec H3B 1K1 Canada
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Policy and applicable privacy laws. If you are not satisfied with WFH's handling of your personal information, you may file a complaint with WFH. The complaint will be investigated by the WFH Privacy Officer, who will determine whether the handling of the information complies with WFH policies and practices and any other applicable laws. The Privacy Officer will make every reasonable effort to resolve complaints. The person filing the complaint will be informed of any progress or outcome of the investigation within a maximum of 30 working days of receipt of the request and/or any additional time required to complete the investigation.

APPENDIX A
ADDITIONAL TERMS FOR USERS LOCATED IN THE ECONOMIC EUROPEAN AREA (EEA), SWITZERLAND AND THE UNITED KINGDOM
If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom (hereinafter the “UK”), these additional terms apply to you in addition to the main terms of WFH Privacy Policy. In case of a contradiction between the Privacy Policy and these additional terms, the latter will prevail.
1	LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) / UK GDPR
1.1	If you are from the European Economic Area (EEA), Switzerland, or the United Kingdom, WFH’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. We only process your Personal information if we have a legal basis to do so, which includes: Consent: where you have given us your consent, you have given us permission to do so, or where processing is necessary for the performance of a service you have requested; or Legitimate interests: for example, we may process your personal information to protect you, us, or others from threats (such as security threats or fraud), to comply with laws that apply to us. Explicit consent for sensitive data: where the processing concerns special categories of personal data (e.g., health data), we rely on your explicit consent in accordance with Article 9 GDPR.
If you have any questions about the lawful bases upon which we collect and use your personal data, please contact: Antonio José Almeida, WFH Senior Director, Operations and Privacy Officer by e-mail at [email protected] or at the following postal address: c/o Privacy Officer, World Federation of Hemophilia, 1184 rue Sainte-Catherine Ouest, Bureau 500 Montréal, Québec H3B 1K1, Canada
2	TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE OF THE EEA, SWITZERLAND OR THE UK
2.1	We may process information outside of the EEA, Switzerland, or the UK, including Canada and the USA.
2.2	Transfer mechanisms: (i) Transfers to Canada are covered by the European Commission's adequacy decision for Canada (commercial sector), reaffirmed in January 2024, and by the corresponding UK adequacy regulations. (ii) Transfers to the United States are based on the EU-US Data Privacy Framework (adopted on July 10, 2023) when the recipient is DPF-certified, or on the European Commission's 2021 Standard Contractual Clauses (SCCs), supplemented by appropriate technical and organizational measures, including for transfers under the UK GDPR (via the UK International Data Transfer Addendum).
3	ADDITIONAL RIGHTS REGARDING YOUR PERSONAL INFORMATION UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) / UK GDPR
3.1	If you are a resident of the European Economic Area (EEA), Switzerland, or the UK, you have certain data protection rights. WFH aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information.
3.2	If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us.
3.3	In addition to the rights mentioned in the section 16 ("Accessing, correcting, de-indexing and portability of your personal information") and in section 18 ("Withdrawing your consent"), in certain circumstances, you also have the following data protection right: The right to delete the information we have on you. Whenever made possible, you can request deletion of your personal information, in which case we will carry out this request unless certain exceptional reasons arise permitting us to keep certain information about you; The right to object. You have the right to object to our processing of your personal information in certain circumstances, such as those described in the “Legitimate interests” section 1.1 b) above. We may however continue to process your personal Information unless your interests, rights and freedoms override our legitimate interests; and The right of restriction. You have the right to request that we restrict or limit the ways in which we process your personal information for instance where you believe your data is inaccurate. The right to lodge a complaint. You have the right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint with the supervisory authority of your country of residence (e.g., CNIL in France, ICO in the United Kingdom, FDPIC in Switzerland, etc…). Please note that we may ask you to verify your identity before responding to such requests.

1. PURPOSE

1.2 This Policy replaces and updates the WFH Website Privacy Policy (IT 003).

2. SCOPE

2.1

This Policy generally applies to:

any personal information of a factual or subjective nature about an identifiable individual collected through the Websites and/or Platforms on which this Policy is posted, or through any other interactions you may have with us;
WFH staff members (regular employees, temporary employees and contractual resources) and senior management who handle personal information held by WFH;
visitors to our Websites and/or Platforms, our volunteers and Board members, and any person or company acting for or on behalf of WFH.

2.2 External links. This Policy does not apply to links to third-party websites, plug-ins, services, social networks or applications, including those offered via hyperlinks displayed on our Websites and/or Platforms. If you follow a link to a third-party website or use a third-party plug-in, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for those policies. We do not control these third-party websites and encourage you to read the privacy policy of each site you visit before providing them with any personal information.

3. DEFINITION OF "PERSONAL INFORMATION"

3.1	When used in this Privacy Policy, “personal information” means any information about an individual that can be used to identify an individual, including, but not limited to, your name, address, email address, telephone number, gender, banking details, employment, health or other information.

4. RESPONSIBILITIES OF WFH

4.1	The WFH will fulfill all requirements to protect, collect, use, disclose and retain personal information under the Acts and all other applicable laws and regulations. We attach great importance to the proper management of your data and take full responsibility for it.
4.2	The WFH will also ensure that it has reasonable security measures in place to protect and respect the confidentiality of any personal information in its custody and control.

5. HOW DO WE COLLECT YOUR CONSENT?

5.1 The WFH considers you to have validly consented to the collection, use or disclosure of your personal information if (i) you give your express written or oral consent; (ii) you voluntarily provide personal information for an obvious purpose; or (iii) if you do not object to the collection, use or disclosure of personal information by the WFH within a reasonable time after the WFH has given you clear notice, including through this Policy, of its intention to do so and the intended purposes. Consent may be withdrawn at any time as set out in Section 18 of this Policy.

5.2 In some cases, the WFH may collect personal information about an individual without their consent in accordance with the Acts or any other law or regulation that permits doing so.

6. WHY WE COLLECT PERSONAL INFORMATION

6.1	We strongly believe in both minimizing the information we collect and limiting its use and purpose. WFH uses your personal information only for the purposes and for the duration required for which it was collected, or for any use that may be required or permitted by legal compliance, government request, court order or other lawful purpose.
6.2	We collect personal information for a variety of reasons. In general, WFH collects only the personal information necessary to fulfill its mission. We may also collect information for administrative purposes — to better understand the visitors who come to our websites and/or Platforms and the content of our websites and/or Platforms that is of interest to them. The purposes for which we collect personal information include, but are not limited to: Improve the content, offering, appearance and usefulness of our Websites and/or Platforms; Send, subject to your right to withdraw your consent as set out in this Policy, periodic emails (in accordance with Canada's Anti-Spam Legislation, "CASL"; each communication includes the sender's identity and an unsubscribe mechanism); Personalize your experience by responding to your needs; Provide you with information or resources you have requested; Process a donation and issue tax receipts; Meet legal and regulatory requirements; Prevent potentially prohibited or illegal activities for risk management, fraud detection and security purposes.
6.3	Wherever possible, rather than using personal information, we will anonymize and/or aggregate personal information so that it no longer identifies an individual and use it for the purposes stated above or for any purpose permitted by law.
6.4	If we ever wish to use or disclose your personal information for purposes other than those specifically described in this Policy, we will obtain your consent.

7. WHAT PERSONAL INFORMATION DO WE COLLECT?

7.1	WFH only collects personal information that is directly related to one of our programs or activities. We take steps to ensure that the personal information we collect about you is adequate, relevant, not excessive and used for limited purposes. We collect only the information we need.
7.2	The WFH collects information on its Websites and/or Platforms in two ways:
7.2.1	Information you provide directly to us: In many cases, we collect personal information directly from you when you provide your information by subscribing to our Newsletter, when you fill out other forms on our Websites and/or Platforms, when you make an inquiry or when you contact us in person or through the WFH Websites and/or Platforms. The provision of this information is strictly voluntary. We strongly encourage you not to provide any information beyond what is necessary.
7.2.2	Information collected automatically: You should be aware that when you access or browse our Websites and/or Platforms, an exchange of information, subject to your prior consent, takes place automatically between your device and WFH's hosting environment. This exchange is required only because of the technological demands inherent in Internet browsing and is used for statistical purposes to improve your experience — the information exchanged does not identify you personally. The information exchanged is as follow: The domain name of your internet service provider; Your computer's truncated IP address (your IP address is changed, making it impossible to link to you); The type of browser (Chrome, Edge, Firefox, Safari, etc.) and operating system (Windows, Mac OS, etc.) used; The date and time of your visit; The pages you consult and the duration of these consultations; The address of the referring site, if you access WFH Websites and Platforms from another site. WFH retains only the information necessary to count the number of visitors, the most frequently visited pages, the technology used by visitors, the referring sites and the country of origin of visitors. This information is not used in any way to compile, communicate or exchange lists of users/visitors.
7.3	By using the WFH Websites and/or Platforms, you agree to the terms and conditions set forth in this Privacy Policy.

8. USE OF COOKIES

8.1	The main types of data collected on WFH Websites and/or Platforms are cookies and personalization settings. Cookies are small text files that are downloaded when you visit certain pages of a site and stored in the memory of the device you are using. Cookies are completely harmless and cannot contain any viruses. They enable certain information (browser type, language, country, identifier, etc.) to be recorded and retrieved by the server on subsequent visits. Under no circumstances do cookies allow visitors to be identified. The data remains completely anonymous and is used only to facilitate browsing and improve the WFH’s Websites and/or Platforms based on the needs of its visitors.
8.2	Cookie consent mechanism. When you first visit our Websites and/or Platforms, a cookie banner allows you to accept, refuse or customize your cookie preferences by category: (i) strictly necessary cookies (always active, required for the site to function); (ii) functional cookies (preferences, language); (iii) analytics cookies (anonymized statistics); and (iv) marketing cookies (advertising and retargeting). Only strictly necessary cookies are placed before your consent. You may modify your choices at any time via the "Cookie preferences" link in the footer of the Websites and/or Platforms.
8.3	If you do not wish cookies to be used, your browser options can be configured to refuse and/or delete cookies. Please note that disabling or deleting cookies may deprive you of certain functions offered on our Websites and/or Platforms. In addition, this procedure must be repeated for each browser and computer used.
8.4	Google Analytics 4 (GA4). We use Google Analytics 4 (GA4), which replaced Universal Analytics on July 1, 2023, to gather information automatically about visits to our Websites and/or Platforms and to help us maintain and improve their design and content. GA4 is configured with IP anonymization, deactivation of data sharing with Google for advertising purposes, and a maximum data retention period of 14 months. GA4 collects information about the date and time when our Websites and/or Platforms were accessed and may track a user's movement within the site, but does not collect personal information that directly identifies the visitor. You can install the Google Analytics Opt-out Browser Add-on to prevent information about your visits to our Websites and/or Platforms from being sent to Google.
8.5	Meta Pixel. WFH also uses web beacons (“Pixels”) to analyze visitor activity to our Websites and/or Platforms. We use Meta Pixel to collect information about your interactions with our Websites and/or Platforms, such as pages visited, actions taken, buttons clicked and any pages visited as a result of the button clicks. Web beacons do not contain any personal information but may contain a unique identifier necessary for retargeting and targeted advertising. Meta Pixel allows us to measure the effectiveness of our advertising by understanding the actions you take on our Websites and/or Platforms. We use this data solely for analytical purposes to improve our services and deliver more relevant content. Meta Pixel is only loaded after you have given prior consent through our cookie banner (see Section 8.2). Transfers of personal information to Meta (United States) are governed by the EU-US Data Privacy Framework or Standard Contractual Clauses, as applicable (see Section 12 and Appendix A).

9. PRIVACY BY DEFAULT

9.1	In accordance with Quebec Law 25 and the principle of privacy by design, WFH ensures that the default privacy settings of any technological product or service offered to the public guarantee the highest level of confidentiality, without any intervention required from the individual. This obligation does not apply to cookie settings, which are governed by Section 8 of this Policy.
9.2	Privacy considerations are integrated from the design stage of any new project, service or platform involving personal information, in accordance with the privacy by design principle.

10. RESPONSES TO JOB OFFERS

10.1	If you have applied for a job with WFH, we will use your personal information for recruitment and other human resources purposes. We keep the documents sent (CV, cover letter, etc.) by the candidates for a maximum of three (3) years. Documents are then securely destroyed.

11. PROTECTION OF THE PRIVACY OF MINORS

11.1 WFH does not knowingly collect personal information from children under the age of 14 without the consent of the child's parent or legal guardian. If we learn that we have collected or received personal information from a child for whom parental confirmation was required, we will delete that information. If you believe that we may have received information from or about a child for whom we should have obtained parental consent, please contact us.

12. DO WE DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES?

12.1	Rest assured that WFH does not sell or rent your personal information to third parties for commercial purposes. We may share your personal information only in the limited cases described below (Sections 12.2 and 12.3), and only in accordance with the Acts.
12.2	As part of the services offered by our external suppliers. WFH may transfer personal information that we collect or that you provide as described in this Policy to service providers and other third parties we use to support our organization. Such third parties are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it and process personal information in accordance with the standards set out in this Policy and in compliance with the Acts.
12.3	In the context of a legal obligation. WFH may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request, in accordance with applicable law, to combat fraud or harms to WFH or our members, or if we believe that disclosure is necessary or appropriate to protect the rights, property or safety of WFH or others.

13. SHARING PERSONAL INFORMATION OUTSIDE QUÉBEC

13.1 Your personal information is processed and stored in Québec. In order to carry out our mission, we may in some cases store, process and transfer your information around the world, including outside Québec or to jurisdictions outside your country of residence — if you are located in the Economic European Area or Switzerland, please review Appendix A "Additional terms" which apply to you in addition to the main terms of this Policy. Data may also be stored locally on the devices you use to access WFH Websites and/or Platforms.

13.2 In such cases, the transfer will only take place if we find that the information would be adequately protected, in particular considering the sensitivity of the information, the purpose for which it is used, the protection the information would be afforded, and the legal framework applicable in the state or province where the information would be transferred. Any transfer will also be subject to appropriate contractual agreements to ensure adequate protection.

14. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

14.1	The security of your personal information is very important to us. The personal information we collect is stored in a secure environment using industry-recognized technologies. We will protect personal information against loss or theft, unauthorized access, use or disclosure, copying, modification or destruction.
14.2	When you visit our Websites and/or Platforms and are asked for personal information, this information is used exclusively by WFH. In order to protect your personal information, we have implemented customary security measures that are appropriate to the sensitivity of the information collected, including the following physical, organizational, contractual and technological measures: Information stored in a protected database; Encrypted communications using the TLS protocol; Access to your personal information is restricted to those employees who need it to perform their duties (authorized and/or concerned persons) — these employees will treat the information as strictly confidential and will not give access to this information to any unauthorized person; Report any violation of this Policy or the Acts to the WFH Privacy Officer; Network monitoring software; Anti-virus and anti-malware; End-user device encryptions; Passwords and multi-factor authentication; Firewall; Secure Web site donation page; content encrypted or encoded to make information unreadable; Paper files kept in locked filing cabinets wherever possible; Access codes to WFH premises; Security personnel.
14.3	Individuals working for WFH or acting on our behalf must make reasonable efforts to minimize the risk of unintentional disclosure of personal information. In addition, our policies, procedures and codes of conduct are clearly communicated to our employees, contractors, volunteers, consultants and subcontractors and WFH will ensure that they are adhered to and respected. All individuals who fail to comply with the principles and procedures of this Policy will be subject to corrective measures, including termination of their employment relationship, tenure or contract.
14.4	Despite these precautions, no method of transmission or storage is 100% secure or error-free. As a result, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
14.5	If we become aware of a security breach involving your personal information, we will take reasonable measures to mitigate the risk of harm and prevent similar incidents, as well as notify you and the appropriate authorities as soon as possible, in accordance with the Acts.

15. RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

15.1	Except as permitted or required by the Acts or any applicable law or regulation, WFH will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting requirements to the appropriate government and regulatory bodies.
15.2	Personal information that is no longer required for the purposes for which it was collected will be destroyed, erased or made anonymous in accordance with applicable laws.
15.3	Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use de-identified and anonymized data for any legitimate purpose without further notice to you or your consent.
15.4	If the WFH uses personal information to make a decision that directly affects an individual, we will retain that information for as long as necessary to fulfill the purposes for which the information was collected. Once the information has been used, individuals may access their personal information as set out in the Acts.
15.5	Indicative retention periods. The following table summarizes the indicative retention periods applied by WFH: Category of personal information Indicative retention period Newsletter subscribers Until un-subscription + 12 months Donor information (with tax receipts) 7 years (tax compliance) Job applications (CV, cover letter) 3 years, then secure destruction Contact form / general inquiries 24 months after last contact Website analytics (GA4) 14 months maximum Cookies (non-essential) 13 months maximum Confidentiality incident register Minimum 5 years

16. ACCESSING, CORRECTING, DE-INDEXING AND PORTABILITY OF YOUR PERSONAL INFORMATION

16.1	It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. You can contact us via the WFH Online Contact Form or email us at [email protected].
16.2	Upon request, an individual is entitled to be informed of the existence, use and disclosure of their personal information and to obtain access to that information, or to obtain a copy of their personal information in electronic or non-electronic format subject to appropriate notice. An individual has the right to challenge the accuracy and completeness of their personal information, have it amended, or withdraw consent to the use of their information. In addition, WFH complies with all laws regarding access to and correction of your personal information.
16.3	An individual has also the right to receive computerized personal information collected from them in a structured, machine-readable, and commonly used format. In certain circumstances, the individual may also ask WFH to transfer their computerized personal information directly to third parties. An individual has the right to request that the dissemination of their personal information cease, or to request that any hyperlinks associated with their name and that provide access to personal information be de-indexed or re-indexed.
16.4	No request for access, rectification, de-indexation or data portability may be considered unless it is made in writing and addressed to the WFH Privacy Officer. You must provide enough detail to enable the WFH to process the request. The Privacy Officer will respond within 30 days of the receipt of a request, unless it extends the time as authorized under the Acts.

17. DECISIONS BASED EXCLUSIVELY ON AUTOMATED PROCESSING

17.1

In accordance with Section 12.1 of Quebec Law 25 and Article 22 of the GDPR, where WFH uses personal information to render a decision based exclusively on an automated processing of such information, WFH will, at the time of or before the decision, inform the person concerned of:

the fact that the decision is based exclusively on automated processing;
the personal information used to render the decision;
the reasons and main factors leading to the decision;
the right of the person concerned to have the personal information used to render the decision rectified, and to submit observations to a member of WFH staff who is in a position to review the decision.

17.2 As of the date of this Policy, WFH does not use systems that render decisions based exclusively on automated processing concerning individuals. This Section will be updated if such systems are introduced.

18. WITHDRAWING YOUR CONSENT

18.1	If you have given your consent to the collection, use and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at [email protected].
18.2	Please note that if you withdraw your consent, we may not be able to provide you with certain services. We will explain the impact of withdrawing your consent to help you make a decision.

19. CHANGES TO OUR PRIVACY POLICY

19.1 WFH will review and update its policies and procedures as required to keep current with rules and regulations, new technologies and standards. Our Privacy Policy may therefore change from time to time. We will post any Policy changes on our Websites and Platforms and, if the changes are significant, we will provide a more prominent notice. You are responsible for periodically visiting our Websites and/or Platforms and this Policy to check for any changes.

19.2 Please note that both the English and French versions of our Privacy Policy have equal legal value.

20. CONTACT DETAILS FOR THE PRIVACY OFFICER

If you have any comments, questions or requests regarding this Policy or our privacy practices, or to report any abuse by third parties, please do not hesitate to contact Antonio José Almeida, WFH Senior Director, Operations and Privacy Officer by e-mail at [email protected] or at the following postal address:
c/o Privacy Officer, World Federation of Hemophilia 1184 rue Sainte-Catherine Ouest Suite 500 Montreal, Québec H3B 1K1 Canada
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Policy and applicable privacy laws. If you are not satisfied with WFH's handling of your personal information, you may file a complaint with WFH. The complaint will be investigated by the WFH Privacy Officer, who will determine whether the handling of the information complies with WFH policies and practices and any other applicable laws. The Privacy Officer will make every reasonable effort to resolve complaints. The person filing the complaint will be informed of any progress or outcome of the investigation within a maximum of 30 working days of receipt of the request and/or any additional time required to complete the investigation.

APPENDIX A

APPENDIX A
ADDITIONAL TERMS FOR USERS LOCATED IN THE ECONOMIC EUROPEAN AREA (EEA), SWITZERLAND AND THE UNITED KINGDOM
If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom (hereinafter the “UK”), these additional terms apply to you in addition to the main terms of WFH Privacy Policy. In case of a contradiction between the Privacy Policy and these additional terms, the latter will prevail.
1	LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) / UK GDPR
1.1	If you are from the European Economic Area (EEA), Switzerland, or the United Kingdom, WFH’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. We only process your Personal information if we have a legal basis to do so, which includes: Consent: where you have given us your consent, you have given us permission to do so, or where processing is necessary for the performance of a service you have requested; or Legitimate interests: for example, we may process your personal information to protect you, us, or others from threats (such as security threats or fraud), to comply with laws that apply to us. Explicit consent for sensitive data: where the processing concerns special categories of personal data (e.g., health data), we rely on your explicit consent in accordance with Article 9 GDPR.
If you have any questions about the lawful bases upon which we collect and use your personal data, please contact: Antonio José Almeida, WFH Senior Director, Operations and Privacy Officer by e-mail at [email protected] or at the following postal address: c/o Privacy Officer, World Federation of Hemophilia, 1184 rue Sainte-Catherine Ouest, Bureau 500 Montréal, Québec H3B 1K1, Canada
2	TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE OF THE EEA, SWITZERLAND OR THE UK
2.1	We may process information outside of the EEA, Switzerland, or the UK, including Canada and the USA.
2.2	Transfer mechanisms: (i) Transfers to Canada are covered by the European Commission's adequacy decision for Canada (commercial sector), reaffirmed in January 2024, and by the corresponding UK adequacy regulations. (ii) Transfers to the United States are based on the EU-US Data Privacy Framework (adopted on July 10, 2023) when the recipient is DPF-certified, or on the European Commission's 2021 Standard Contractual Clauses (SCCs), supplemented by appropriate technical and organizational measures, including for transfers under the UK GDPR (via the UK International Data Transfer Addendum).
3	ADDITIONAL RIGHTS REGARDING YOUR PERSONAL INFORMATION UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) / UK GDPR
3.1	If you are a resident of the European Economic Area (EEA), Switzerland, or the UK, you have certain data protection rights. WFH aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information.
3.2	If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us.
3.3	In addition to the rights mentioned in the section 16 ("Accessing, correcting, de-indexing and portability of your personal information") and in section 18 ("Withdrawing your consent"), in certain circumstances, you also have the following data protection right: The right to delete the information we have on you. Whenever made possible, you can request deletion of your personal information, in which case we will carry out this request unless certain exceptional reasons arise permitting us to keep certain information about you; The right to object. You have the right to object to our processing of your personal information in certain circumstances, such as those described in the “Legitimate interests” section 1.1 b) above. We may however continue to process your personal Information unless your interests, rights and freedoms override our legitimate interests; and The right of restriction. You have the right to request that we restrict or limit the ways in which we process your personal information for instance where you believe your data is inaccurate. The right to lodge a complaint. You have the right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint with the supervisory authority of your country of residence (e.g., CNIL in France, ICO in the United Kingdom, FDPIC in Switzerland, etc…). Please note that we may ask you to verify your identity before responding to such requests.

The use of all websites and Platforms belonging to the World Federation of Hemophilia (WFH) is subject to the following terms and conditions:

By using these websites and/or Platforms, you agree to its terms and conditions, effective as of the date you first use these websites and/or Platforms.
The World Federation of Hemophilia reserves the right to change these terms and conditions at any time by posting a modification notice online. Continued use of these websites and/or Platforms following the posting of changes constitutes your acceptance of these terms, as modified.
You agree to use these websites and/or Platforms only for lawful purposes and in a manner that does not infringe the rights of third parties or restrict or impede their enjoyment of use of this site.
These websites and/or Platforms and the information contained therein, names, images, photographs, and logos concerning or making reference to the World Federation of Hemophilia are provided “as is” without any additional representation or condition and without any implicit or explicit guarantee of any sort. Under no circumstance will the World Federation of Hemophilia be responsible for any damages, including, but not limited to, indirect damages, or any other damages caused by the use of or related to the loss of use of the websites and/or Platforms, whether by contract or negligence.
The World Federation of Hemophilia does not guarantee the site’s operations will not be interrupted and/or are exempt from error, or shortcomings will be corrected.
The World Federation of Hemophilia does not guarantee that the websites and/or Platforms or server will be free of viruses or bugs, or even its full functionality or the precision and exactness of its content.
Copyright restrictions:
- All information, photographs, graphics, and other material on these websites and/or Platforms are protected by copyright. While users of these websites and/or Platforms may use the content for personal, non-commercial use, none of the content of these websites and/or Platforms can be modified, translated, transferred or sold, copied, reproduced, published, or distributed, in whole or in part, without the prior written consent of the WFH.
- Notwithstanding the above, certain documents and photos have been published on these websites and/or Platforms with the consent of the said copyright owners (who are not the World Federation of Hemophilia). All rights to these documents and/or photos are reserved and may not be reproduced without the consent of the copyright owners.
- The WFH encourages the dissemination of its information and welcomes proposals on the reprinting, redistribution, and translation of its materials. If you would like to publish information that you find on our websites and/or Platforms, please send your request to [email protected].
- The logo of the World Federation of Hemophilia and its explicitly associated graphic image elements may not be reproduced for commercial or promotional purposes without formal authorization from World Federation of Hemophilia.
If you have any questions about the practices of our websites and/or Platforms or suggestions on how to make these websites and/or Platforms more accessible, please contact us at [email protected].
The World Federation of Hemophilia is not responsible for the content of external websites to which its site may link. Throughout our websites and/or Platforms, we provide links to other servers which may contain information of interest to our readers. We assume no responsibility for, and exercise no control over, the organizations, views or accuracy of information contained on other servers. When linking to the WFH, we request that you ensure that there are no associated connections for commercial purposes. If you have a link you’d like us to consider adding to our website, please send an email to [email protected] with the subject “Link request”.
Any communication or material that is publicly transmitted or posted on these other servers, including any data, questions, suggestions, comments or other information, will be treated as non-confidential and non-proprietary information.
The World Federation of Hemophilia respects the privacy of its members and visitors to these websites and/or Platforms. In this regard, please refer to our Digital Platforms Privacy Policy.
In the event of any conflict between the terms and conditions of use herein and any specific guidelines or terms of use appearing on these websites and/or Platforms relating to specific material, the latter shall prevail. If there is a conflict between the conditions and/or regulations of this site and those applying to a specific document that may be posted, the latter takes precedent.
These terms and conditions of use shall be governed by and construed in accordance with the laws of Canada and Quebec. Any dispute shall be subject to the exclusive jurisdiction of the courts of Canada and Quebec. If the terms and conditions of use are not accepted in their entirety, use of these websites and/or Platforms must cease immediately.

交通と宿泊

宿泊

ご予約

Treatment room

Accommodations FAQ

シャトルバスサービス

交通

マドリードのご紹介

ビザの要件

スペイン、マドリード 2024年4月21日～24日

企画：

主催：

交通と宿泊

言語： English Français Español Русский

2024年WFH世界会議
[email protected]

企画：
世界血友病連盟

主催：
Federación Española de Hemofilia

世界血友病連盟（WFH）およびLa Federación Española de Hemofilia （Fedhemo）は、4月21日～24日にスペインのマドリードで開催される2024年WFH世界会議に世界の出血性疾患コミュニティを迎えることができ、嬉しく思います。

宿泊

We understand that finding suitable accommodation for the event is important for your comfort and convenience. While the official housing bureau is closed, we’re pleased to offer an alternative solution to assist you in securing accommodations for your stay in Madrid.

We’ve partnered with Stay22, a comprehensive reservation platform that collaborates with all major online travel booking agencies such as Booking.com, Trivago, Expedia, Hotels.com, VRBO, Kayak, and more. Stay22 is designed to help you find the best hotel deals tailored to your preferences.

Please note that transportation between the hotels on Stay22 and the IFEMA convention center is not provided. However, we encourage you to explore various transportation options available in Madrid, including public transit, taxis, rideshare services, or rental cars, to ensure seamless travel to and from the event venue.

For any inquiries or assistance regarding your booking, customer support will be provided by our booking partner, Stay22, and not the World Federation of Hemophilia.

Click here to view the accommodation options.

詐欺に関する警告です！　認可されていない宿泊会社にご注意

WFH世界会議事務局またはWFH宿泊案内サービス（[email protected]）以外で、2024年WFH世界会議の「公式の宿泊サービス提供者」であることをほのめかしたり断言したりする宿泊サービスが話を持ちかけてきた場合はお気をつけください。

WFH世界会議事務局およびWFH宿泊案内サービス以外の業者を通してのご予約について、当方は責任を負いません。WFHの代理だと断言する業者が話を持ちかけてきた場合は、[email protected]にご連絡ください。

2024年WFH世界会議の公式ホテル

リスト表示グリッド表示

Hotel H10 Tribeca ‑ Sold out

5 C. de Pedro Teixeira, Madrid, Spain

シャトルバスで20分地図を見る

$188 USD

Novotel Madrid Center ‑ Sold out

53 Calle de O'Donnell, Madrid, Spain

シャトルバスで20分地図を見る

$199 USD

RIU Plaza España ‑ Sold out

84 C/ Gran Vía, Madrid, Spain

シャトルバスで20分地図を見る

$278 USD

Meliá Castilla ‑ Sold out

43 C. del Poeta Joan Maragall, Madrid, Spain

シャトルバスで20分地図を見る

$302 USD

Novotel Madrid Campo de las Naciones ‑ Sold out

N° 3 C. de Ámsterdam, Madrid, Spain

徒歩10分地図を見る

$337 USD

Pullman Madrid Airport & Feria ‑ Sold out

Accorinvest Spain S.A Feria De Madrid, Campo De Las Naciones, Madrid, Spain

徒歩10分地図を見る

$350 USD

ホテル	料金／1泊（米ドル*）	世界会議用シャトルバス
Hotel H10 Tribeca – Sold out スタンダードルーム - ベッド一台	$188*	シャトルバスで20分
Novotel Madrid Center – Sold out スタンダードルーム - ベッド一台	$199*	シャトルバスで20分
RIU Plaza España – Sold out スタンダードルーム - ベッド一台	$278*	シャトルバスで20分
Meliá Castilla – Sold out スタンダードルーム - ベッド一台	$302*	シャトルバスで20分
Novotel Madrid Campo de las Naciones – Sold out スタンダードルーム - ベッド一台	$337*	徒歩10分
Pullman Madrid Airport & Feria – Sold out スタンダードルーム - ベッド一台	$350*	徒歩10分

出発地：

目的地：

ご予約

なぜ公式のWFH宿泊案内サービスで予約するのですか？

WFH宿泊案内サービスでの予約には、以下のように多くの利点があります。

2024年WFH世界会議の一環として参加するホテルでの優待料金の保証
宿泊料金にWi-Fiや税金すべてが含まれているため、予約手数料がかからず急な出費もない
安全で間違いのない予約方法
専用のメールアドレスと現地スタッフによるサポート
IFEMAコンベンションセンターへの無料シャトスバスでの送迎

WFH指定ホテル公式予約サイト

最も簡単で安全に予約する方法は、WFHのオンライン予約システムを使用する方法です。オンラインでのお支払いはクレジットカード（VisaまたはMasterCard）のみとなりますのでご注意ください。ホテルのご予約は2024年3月22日（またはホテルの部屋の割当て分が売り切れる）までです。2024年3月23日以降は、ホテルの空室状況によりますが、料金は保証できません。2024年3月23日以降の空室状況を確認するには、[email protected]宛てに電子メールをお送りください。

団体予約

団体予約は10室以上の場合となります。団体責任者として連絡係を1名お決めいただき、その方がWFH宿泊案内サービスのマネージャーとの連絡をすべて担当してください。

10室以上の予約をご希望の場合は、ホテル一覧からご希望のホテルをご確認いただき、団体用ホテル申込書をダウンロードして、1日当たりの必要な部屋数をご記入の上、[email protected]宛てに電子メールでお送りください。ホテルには直接送付しないでください。

お申し込みから3営業日以内にWFH宿泊案内サービスより返信いたします。ホテルの部屋の割当ては先着順となりますのでご了承ください。

お支払い

ご入金はクレジットカード（VisaまたはMastercard）もしくは電信送金でご対応いただけます。2024年3月2日以降はクレジットカードのみでのお支払いとなります。宿泊予約についてその他の情報、変更、取り消しなどに関するお問い合わせやご要望は、WFH宿泊案内サービスに書面でご連絡ください。ホテルには直接連絡しないでください。

1. クレジットカードでのお支払い：WFH宿泊案内サービスから、全体の宿泊料金のうち1泊分に相当する保証金をあなたのクレジットカードに請求します。この保証金は返金できません。イベント50日前（2024年3月1日）に宿泊料金の残額を請求いたします。WFH宿泊案内サービスが有効なクレジットカード番号とともに記入済みの予約申込書を受領した時点で予約確定となります。
2. 電信送金：クレジットカード（VisaまたはMastercard）による予約保証ができない場合は、オンライン予約ツールを使用して予約を完了し、支払い方法として電信送金を選択してください。全体の宿泊料金の100%に相当する保証金（米ドル）が請求されます。請求書受領後7営業日以内に全額をお支払いいただけない場合、ホテルの予約は確定されません。請求書をお受け取りになるまでは、電子送金の手続きをしないでください。WFHの米ドルの口座情報はこちらをご覧ください。

予約の確認

予約のお申込みをいただいてから48時間以内に、ホテルの確認メールが送信されます。確認メールにはホテル名と所在地、1泊当たりの料金が記載されています。予約手続きはすべてWFH宿泊案内サービスが行いますので、ホテルには直接連絡しないでください。

予約の変更と取り消し

登録内容のご変更または取り消しについては[email protected]宛てに書面でご連絡ください。予約の変更または取り消しの確認書をお送りします。ご要望にはすべて以下の条件が適用されます。

お名前の変更はできません。
ご予約が全額前払いの場合は、取り消しのご希望を2024年3月1日中までにお送りいただく必要があります。
返金は、管理手数料として1泊分の宿泊料金に相当する金額を差し引いた分とさせていただきます。
2024年3月2日以降のお取り消しについては返金いたしません。
1泊分の保証金のみをお支払いただいている場合、保証金の返金はできません。
予定より早くチェックアウトする必要が出てきた場合、返金はいたしません。
返金（該当する場合）はすべて、世界会議終了後30日以内に処理させていただきます。

登録期間外のホテル予約

参加者の皆さまには、こちらのオンライン登録リンクから、会議への登録とホテルの予約を同時に行っていただくようお願いいたします。これにより、イベント登録とホテル予約が確実にリンクされます。また、宿泊料金も最もお値打ちな価格となります。現時点で会議に登録することができないが、ホテルの宿泊予約はしておきたいという方は[email protected]へご連絡ください。

宿泊に関するお問い合わせ

宿泊に関するご質問は、すべて以下に直接お知らせください。

WFH宿泊案内サービス
1425, boul. René-Lévesque Ouest, Bureau 1200
Montréal, Québec H3G 1T7 Canada
電話：+1 (514) 394-2834
ファックス：+1 (514) 875-8916
電子メール：[email protected]

TREATMENT ROOM

A treatment room will be available for all participants at the WFH 2024 World Congress. For details on the medical treatment in Spain, bringing your own factor, the Congress treatment room, and more, see below.

Medical treatment when visiting Spain

When planning your trip to Spain for the WFH 2024 World Congress, we encourage you to take the following into account.

Free medical treatment is generally not available to foreign visitors to Spain
It is recommended that you purchase personal travel insurance for your visit to Spain to cover emergency medical treatment and health care in the case of any other illness or accident that might occur, even if you cannot be insured for your pre-existing medical condition(s)
In general, you should bring enough clotting treatment for hemophilia with you for your entire stay
If you are travelling to different parts of Spain before or after the WFH 2024 World Congress, note that clotting factor product for an emergency may be limited to larger hospitals. The host NMO, The Federación Española de Hemofilia (Fedhemo) website provides a list of hemophilia treatment centres in Spain (click here to find out more).
A treatment room, stocked with donated clotting treatment, will be available during Congress

Bringing clotting factor and other medicines to Spain

You may bring a supply of prescribed medications into Spain for your personal use without a permit, provided they are commercially prepared and manufactured. This includes your regular prescribed medicines and clotting factor products.

Helpful hints for all medicines and clotting factor products

Keep the medicine in its original packaging with the product labelling visible
Make sure you bring a letter written in English, from your doctor explaining that you require these medicines and/or clotting factor concentrates for your medical condition and that you have been prescribed a less than three-month supply to bring to Spain with you. Your doctor’s letter should indicate if you need to carry needles or syringes in addition to administration devices supplied by the manufacturer. For a letter template, click here.
Declare your medicines to Spanish customs and provide the letter from your doctor
It is advised that you carry your medicines in your carry-on baggage, not in checked baggage
It is your responsibility to store your medicines and clotting factor in packaging that meets manufacturers’ advice for temperature control, and to check with your airline that your cold store packaging meets all security requirements

General information on the treatment room

A bleeding disorders treatment room will be set up for the duration of Congress in the North Convention Centre (NCC), on Level 2, in the Colón meeting room, close to the plenary room and all session rooms. Specialized physicians and nurses will be available to assess emergency and semi-urgent situations related to your bleeding disorder and to assist with infusions. Physiotherapists will be available in the same location at designated times, from April 20 to 25, to support patients who are having an acute or sub-acute bleeding episode. Volunteers will assist delegates to get to the treatment room from a treatment room desk in the foyer outside the exhibition hall. A limited number of scooters, wheelchairs, crutches, and walkers are available upon request.

Hours of operation

Congress and AMGA service IFEMA Madrid: Colón meeting room, 2^nd Floor, North Convention Center
Saturday, April 20	Nursing	14:00 to 18:00
Sunday, April 21	Nursing and physiotherapy	8:00 to 18:00
Monday, April 22	Nursing and physiotherapy	8:00 to 18:00
Tuesday, April 23	Nursing and physiotherapy	8:00 to 18:00
Wednesday, April 24	Nursing and physiotherapy	8:00 to 18:00
Thursday, April 25	Nursing	8:00 to 14:00

Emergency services for both bleeding and non-bleeding-related incidents outside of Treatment Room regular hours

For serious issues, please contact the Hospital Universitario La Paz.

Hospital Universitario La Paz
P.º de la Castellana, 261, Madrid
Emergency services offered 24 hours.
Tel.: 91 727 7339

Note: If the emergency involves a bleeding disorder, please make sure to mention this when calling or arriving at the hospital.

Haematology and hemotherapy department
8:00 am to 14:30 pm
Tel.: 91 727 7225

Other medical problems that are not related to a bleeding disorder

If your medical problem is not related to your bleeding disorder, it is suggested that you contact a doctor through your hotel/accommodation.

Medical care and emergencies at IFEMA Madrid

IFEMA MADRID provides a dedicated area on the first floor, situated between Halls 7 and 9, for medical assistance and emergencies. For any inquiries or assistance, you can reach them at the contact phone number: 91 722 5400. This hotline is operational 24/7, serving as the centralized point for all relevant actions and inquiries.

Hemophilia treatment centres in Spain

For a full listing of hemophilia treatment centers in Spain visit the Federación Española de Hemofilia (Fedhemo) website here.

Did you know?

The WFH 2024 World Congress is making sure that all service provider personnel at the event have received hemophilia awareness training. This is part of our effort to ensure that every attendee has an enjoyable and safe experience at Congress.

ACCOMMODATIONS FAQ

Why book through the official WFH Housing Bureau?

Booking through the WFH Housing Bureau offers you many benefits, including the following:

Guaranteed preferential rates at participating hotels listed as part of the WFH 2024 World Congress
No booking fees or surprise costs since all rates are inclusive of Wi-Fi and all taxes
Secure and safe booking transactions
Dedicated email address and on-site staff for assistance
Complimentary shuttle transportation to/from the IFEMA convention center

How do I book and pay for my hotel room?

Registration and housing must be done simultaneously by using the online registration link. A one-night deposit will be charged to confirm the hotel reservation. This deposit can be made by credit card (Visa or Mastercard) or bank transfer. Should you need to cancel, there is a 1-night penalty if cancelled. Please send an email to [email protected] for hotel bookings of 10 rooms or more.

Do we contact the hotel directly for new reservations or changes to existing reservations?

The WFH Housing Bureau is the only official WFH 2024 hotel agency, so hotel rooms must be booked directly through the bureau. Please do not contact the hotel directly for reservations or for changes to your reservation. For requests or changes, please send an email to [email protected].

I have a specific question about the hotel, can I contact the hotel directly, or should I contact the WFH Housing Secretariat?

For any questions about the hotel in general, or your hotel reservation, please contact the WFH Housing Bureau at [email protected].

I called the hotel, and they have no record of my reservation. What should I do?

Reservations are held with the WFH until 2024年4月1日. After that date, the list of names is sent to the hotels.

Do any of the WFH hotels offer smoking rooms?

All WFH selected hotels are fully non-smoking properties.

Are any of the WFH hotels accessibility friendly?

All WFH selected hotels are fully accessible.

Can I reserve early check in or late checkout?

You can submit early check in and/or late checkouts requests and the hotels will do their best to accommodate your request. For guaranteed early check ins and late checkouts, one additional room night will be charged.

What happens if the WFH 2024 Congress is cancelled?

Your room reservation is 100% refundable in case the Congress is cancelled due to COVID-19 or another unavoidable circumstance. This is only applicable for room reservations directly made via the WFH Housing Bureau. If you have booked your room via another agent or platform, this cancellation policy will not apply.

シャトルバスサービス

世界会議の期間中（4月21日～24日）、WFH公式ホテルとIFEMAコンベンションセンターを結ぶシャトルバスサービスをご用意します。シャトルバスはMeliá Castilla、Hotel H10、RIU Plaza Españaを経由します。朝から夕方頃までおよそ30分間隔で循環運行する予定です。WFHのシャトルバスの乗降場所がわかるよう、すべての乗車場所に2024年WFH世界会議の案内を掲示します。

障害のあるアメリカ人法（ADA）に準拠するシャトルバスが必要な場合は、[email protected]宛てに電子メールを送信してください。